International Data SIM FAQ's

Data Consumption

The International Pre-Paid Data SIM card is indeed exactly that; prepaid. Therefore you’re always in control of your spend. However, we would always recommend that you manage your data consumption closely to avoid any "bill shock" or prepaid credit rapidly being used up. Once used up the data service will disconnect and you will need to add credit.

Minimum data sessions are 1MB increments and your account can be checked by logging into your Ekit on-line account or by contacting customer services on the numbers detailed in your user guide. 

How long will the SIM & credit remain active?

Your initial data bundle is valid for 14 days and subsequent top up bundles remain valid for 14-30 days, depending on bundle size, before expiring. Credit is not rolled forward. When you purchase and additional data bundle it is not activated until either your existing credit is used up or it expires after 30 days - at that point the new bundle becomes active. Your on-line account will enable you to monitor data usage and expiry deadlines. Adding a different zone bundle will immediately replace your existing bundle.

Are there any charges if you don't use the SIM card for a while?

No. However, it will expire 12 months after the last use so please enure you top up if you want to prolong the life of the SIM.

How do I check my usage and top-up?

To top up you log-in to your on-line account and select and pay for the data bundle you require. It is then automatically assigned to your account and is ready for use once any existing credit expires. Your on-line account will enable you to track your data usage and how long your credit is valid for. Further travel applications are available to download which will help you manage your account.

Coverage

The SIM will operate in 120 countries with more being added soon. Please ensure your device is appropriate for the destination you plan to visit (e.g. tri-band for the USA and 3G for Japan.) Coverage is extensive in most destinations but is not gauranteed, so please check if you are in any doubt ahead of purchase.

Device Compatibility

The international data SIM will work in a MiFi, tablet & USB device or lap top. Tethering is possible although not guaranteed and varies with each device. Additional support from the network customer support team can be provided, but for tethering we'd always recommend the use of a mifi.

Will the data SIM work in a BlackBerry?

Unfortunately the International data SIM will not work in a Blackberry handset.

 

I'm not getting a signal, what's the problem?

This can happen due to one of 3 reasons:

  1. Your device is locked for use with external SIM cards. Meaning, you will be unable to use your phone with SIM cards that do not belong to your native carrier. Please contact your carrier to unlock your device.
  2. You are located in an area with no GSM data coverage.
  3. Your device is set to be used with the wrong carrier. Please go to your settings menu and set "Carrier Selection" to "Automatic" or check your APN settings.

What is the connection speed?

The speed can vary depending on the strength of the signal. On average, the connection speed is 5.6Mbps but can reach a maximum of 7.2Mbps.

Can I test the SIM in the UK before I travel?

Yes you can. The SIM will roam in the UK.

How do I contact customer service?

We would always recommend that you contact the network first since they can provide technical assistance. Ekit can be contacted via: shout@ekit.com

Can I use the data SIMs to make calls and send texts?

No, it is a data only SIM but you may use apps for voice calls and texting if supported by your device.

What do I do if I lose the SIM or it is stolen?

Please contact dataroam.co.uk or Ekit directly, we will be able to bar your SIM and prevent any further spend.

Do I have to log into a specific network to use it?

No, your International data SIM card connects automatically however you will need to configure the APN settings.

What are the APN settings for the SIM card?

The data SIM is pre-configured but please refer to your user guide for all settings and configuration advice.