GlobalGig FAQ's

What type of device can Globalgig be used with?

You can connect up to 5 Wi-Fi enabled devices to your Globalgig hotspot, including laptops, tablets, iPads, iPods, Smartphones etc. The SIM can also be used directly in unlocked devices to access data. However, we recommend the use of a mifi device for tethering as compatibility issues can occur between networks and other devices used in tethering. Please contact us if you require advice or guidance on device suitability.

Can I use the Globalgig to make and receive phone calls and SMS?

Globalgig is a data only service, so it cannot support SMS or calls. However, there are a number of services available; such as Fring, Skype and Viber, that will enable you to do such things using Globalgig. 

Please note that Globalgig cannot be held responsible for the performance of third party products or services or their effects on the services so that this action is undertaken at your own risk.

How do I activate/cancel my Globalgig SIM?

Activation is simple and can be done online. To cancel your Globalgig Plan after 30 days please email Globalgig directly with your SIM ICCD number or account reference details and they will be able to arrange this for you. If you do not cancel the Plan Globalgig will assume you require the connection again and bill for an additional month until you cancel.To discover more please click on this link.

What are the opening hours of your help centre?

The GlobalGig help centre enables you to contact them 24 hours a day. You can contact GlobalGig on +44 (0)33 33 01 03 05 or at help@globalgig.com

How do I ensure that my hotspot device works when I go overseas?

Your Globalgig hotspot device should automatically connect to the internet whenever you are using it in one of our countries. As a first resort if it does not connect, please switch the device off for 1 minute and then switch it on.

If this is not successful, we recommend that you check that the device is set correctly by following these easy steps.

  • Make sure that you have established a connection between the computer, tablet or smartphone and the Globalgig hotspot device.
  • Go to your internet browser and type in “http://192.168.1.1”
  • At the top right hand of the screen you will see “Admin:” In the box next to it type in “admin” and then click “Login”.
  • Press the “WAN Connection” Button when it appears on the left menu bar.
  • Make sure the “Always connect automatically” option is active and select if not. Press “Apply” you can now logout.

Where can I use Globalgig?

Currently you can use your Globalgig hotspot in thexfollowing countries. Coverage is extensive in most destinations but is not guaranteed, so please check if you are in any doubt ahead of purchase.

What is the help centre telephone number?

The GlobalGig help centre details are +44 (0) 33 33 01 03 05 or help@globalgig.com.

Do I need to tell you when I am going overseas?

With Globalgig there is no need to tell us your travel plans. When you use our service in any of our countries you will automatically connect to our network.

How do I control / manage my spend?

Globalgig will send you an email to let you know when you have used 50%, 85% and 100% of your chosen data plan, so you are in control of how much you are spending. You must cancel the service after 30 days or billing will continue on a month to month basis until you do so.

In addition to this, Globalgig are currently working very hard to provide you this information online. Until then please contact their help centre on +44 (0) 33 33 01 03 05 or email help@globalgig.com.

For security purposes you will need to provide the following information:

  • Registered email address
  • Billing address Post code
  • Account number or the last 6 digits of your hotspot serial number (IMEI)

What happens if I go over my package allocation?

If you go over your package allocation we will charge you an amount per megabyte (MB) of use in accordance with our Price Table. We strongly suggest that you keep track of how much you use and upgrade your package if you think that you are going to use more than your package allows, even if only during one month.

Delivery

Currently we are only able to deliver Globalgig solutions to UK, USA or Australian addresses due to restrictions within the network agreements associated with the service. We can deliver to a temporary UK address such as a hotel or a relative’s residence for inbound travelers. Delivery options will be expanded later in 2013.

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