Below is a list of the most common questions that we receive.
o We provide you with a pre-loaded data sim card which works in any unlocked device to access the Internet at lower rates than roaming. Simply top it up when required via your on-line account with a data bundle of your choice, by selecting the zone you will visit and the size of the data bundle you need. This bundle will last for 30 days, and then you are free to top it up again as many times as you wish. Auto top-ups are also available, to prevent your service being disrupted, and can be selected/de-activated through your on-line account. The bundles activate on first use so only test just before you travel.
o Please check that your phone is not locked to your current provider. If you aren't sure if it is then the simplest way to check this is to put a sim card from a different operator into your device and see if it will work. If this works your device is unlocked. If your phone is locked you can get it unlocked by your operator or from local phone shops.
o The sim works with most smartphones and tablets - if inserted to a USB dongle or MiFi mobile hotspot device you can connect your laptop computer to receive data.
o Data roaming must be switched on, therefore if you are inserting the sim directly into your smartphone or tablet computer then you should turn data roaming on.If you are using a MiFi to broadcast data to your smartphone or tablet computer, we recommend that data roaming is turned off in your phone, but on in the MiFi. This is to ensure that you don't accidentally use the Internet on your phone's internal sim.
o No this sim card is only enabled for mobile data
o If you want to use voice function we recommend using a DualSim phone or a MiFi device. The DualSim phone will split the data and voice between the respective sim cards allowing you to maintain full functionality while abroad.
Alternatively using a MiFi device to "tether" the data so that your phone can pick the signal up just like it would pick up a normal WiFi network. Once you switch off data roaming on your phone you can use the data services and maintain normal voice functionality through your handset. Tethering is only recommended using an unlocked mifi device as smartphone and other device tethering can be influenced by network settings and is not guaranteed.
There are a range of apps available such as Skype and Whatsapp that allow you to use voice and text functionality. You only need a data connection to access these services so the data sim doesn't exclude you from this.
o In most countries no APN (Access Point Name) settings are required for this sim, however if you have any issues connecting to the Internet then try changing the APN name to "fast.m2m", and leave the username and password blank. The settings are likely to be in the Cellular Data section of your device.
Here we will help you to set the correct APN (“fast.m2m”) and data roaming settings (“on”):
A) If inserting the sim directly inside an iPhone / iPad or other Apple device:
1. Remember to be certain that your phone/tablet is unlocked.
2. Turn cellular data and data roaming to on in your phone or tablet, this is in Settings -> Cellular.
3. Find your APN settings. This should be in Settings -> Cellular -> Cellular Data or Cellular Data Network
4. Enter the APN name “fast.m2m” and leave all other fields blank.
B) If using the sim inside an external device such as a MiFi router (detailed instructions shown here for a TP-Link router – other devices are similar but will vary):
1. Turn data roaming to off in your phones and/or tablets, this should be in Settings -> Cellular.
2. Put the sim and battery in the MiFi and turn it on, and in your phone/tablet’s wifi settings connect to the MiFi device’s wireless signal. The Device ID and password are on the inside of the MiFi’s back cover.
o Everything will work as normal, except for using BIS which is not currently supported. There is a workaround however - we would recommend that you use a MiFi to tether the signal to your Blackberry as you will then have full functionality.
o The sim card will only expire if it is not used for a one year period.
o This is optional, but we would recommend doing so. There are many benefits such as access to live usage, email notifications and the ability to link many sims under one account. It will also help you to top up in future if you forget or lose your Sim ID. There is no cost involved in creating your personal on-line account.
o You may add any data bundle from any of the three zones to your data SIM regardless of the initial SIM & bundle you purchased. For instance, if you bought the SIM and zone 1 European bundle, used half of the bundle, then decided to travel to the USA (covered by zone 2 bundles), you could upgrade the remaining data of the zone 1 bundle to work in zone 2 by paying the small difference in cost of the bundles. You could also add a new zone 2 bundle and this would be queued behind your remaining zone 1 bundle. The zone 2 bundle will then start as soon as the zone 1 bundle is fully used up. This process is fully accessible on your on-line account to help you manage your spend.